Returns Policy

 

Ordered the wrong size? Not happy with your purchase? we would love to hear why.

please email feralstide@outlook.com.au if you request an item to be return or a purchase refund. please read return policy to see if you eligible for a full refund.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at feralstide@outlook.com.au to receive a return address.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items.
If the package does not reach us safely, we will not be able to complete the refund. You acknowledge and agree that we will not be liable for missing deliveries of returned Goods.
We encourage you to return your Goods via registered or traceable postal services as return parcels remain your responsibility until received by us and to retain proof of postage until you have received confirmation that your return has been processed.

Unfortunately, we cannot accept returns on sale items or gift cards.

Due to the limited and quickly changing numbers of stock we have online, we do not offer exchanges on any items. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us again at feralstide@outlook.com.au